Q: Saved Baskets

To Save a basket: You need to be logged in to save a basket. You can save your basket within the basket page. Got to the basket section at the bottom of the page, give your basket a name and press save. You will then be able to access your saved basket in the my account section. To view your previously favourited baskets: You will need to login for the first time on the new site. Your previous favourited baskets from the legacy site will now be called 'Saved Baskets' and will be visible within the saved baskets section of your account: My Account Please note: Any baskets you favourite on the legacy site after signing in for the first time on the new site will not be transferred over. If you wish to create new saved baskets, please do so on the new website. To use your saved baskets: To use your saved baskets you can select a basket you have saved already in the top header of the page: You can also add a saved basket directly into the live basket via the Saved Baskets page:

Question 1

Can I collect my goods?

Accepted Answer

You can collect your order from our distribution centre. Please ensure you select the collect option during the checkout process.

Question 2

How do I place a same day delivery order?

Accepted Answer

To place a same day delivery order, when in the checkout ensure you select this option within the "Available delivery options" drop-down menu.

Question 3

How do I save a delivery address for frequent use?

Accepted Answer

To save a delivery address for please login to your account and go to My Account. Then go to the Delivery Addresses section. You can enter new addresses and save them for later use.

Question 4

What is the returns policy?

Accepted Answer

You can find our returns policy and all related information on our Returns Policy page.

Question 5

I have a faulty item, what do i do?

Accepted Answer

If you have a faulty item, you will need to return it to us. All relevant information regarding returns can be found on our Returns Policy page.

Question 6

How do I return a product?

Accepted Answer

You can find our returns policy and all related information on our Returns Policy page.

Question 7

How do I place an order?

Accepted Answer

If you have registered an account with us, login first to ensure you receive your discount pricing. Then, to place an order, please browse or search for a product you would like to purchase. Add it to the basket and then proceed to the basket via the button on the top right of the page. Ensure the product and quantity are correct and proceed to checkout and follow instructions.

Question 8

Can I add to an order once its been placed?

Accepted Answer

Unfortunately you are unable to add to an order once its been processed. You will need to create an additional order.

Question 9

Saved Baskets

Accepted Answer

To Save a basket:

You need to be logged in to save a basket. You can save your basket within the basket page. Got to the basket section at the bottom of the page, give your basket a name and press save. You will then be able to access your saved basket in the my account section.

To view your previously favourited baskets:

You will need to login for the first time on the new site. Your previous favourited baskets from the legacy site will now be called 'Saved Baskets' and will be visible within the saved baskets section of your account: My Account

Please note: Any baskets you favourite on the legacy site after signing in for the first time on the new site will not be transferred over. If you wish to create new saved baskets, please do so on the new website.

To use your saved baskets:

To use your saved baskets you can select a basket you have saved already in the top header of the page:

You can also add a saved basket directly into the live basket via the Saved Baskets page:

Question 10

I made a mistake on an order- how do I cancel this?

Accepted Answer

If you need to cancel your order, please call our customer service team -

tel: +44 (0) 33 000 22 223

email: aftersales@flowtech.co.uk

Question 11

How do I check my back orders?

Accepted Answer

To check back-orders, please go to My Account and then to the My Orders section.

Question 12

How do I shop by brand?

Accepted Answer

Click on the Brands page in the navigation and select the A-Z letter of the brand name you are looking. Then select the brand to see all of the products.

Question 13

How do I find my order history?

Accepted Answer

You need to be logged in to view your account. Click on your name in the top right to view My Account. Select order history tab to view your orders.

Question 14

How do I check when an item will be back in stock?

Accepted Answer

Lead time information will appear next to the product when in the basket. For select products, you will need to contact our team -

tel: +44 (0) 33 000 22 223

email: sales@flowtech.co.uk

Question 15

How do I request a quote on non stocked part?

Accepted Answer

All pricing information will be visible. If you wish to make any enquiries or quotes however, please contact our team -

tel: +44 (0) 33 000 22 223

email: sales@flowtech.co.uk

FAQs

Please use our contact form if you require any help finding the correct product for your specification or you have any questions about our products.

Can I collect my goods?

How do I place a same day delivery order?

How do I save a delivery address for frequent use?

What is the returns policy?

I have a faulty item, what do i do?

How do I return a product?

How do I place an order?

Can I add to an order once its been placed?

Saved Baskets

I made a mistake on an order- how do I cancel this?

How do I check my back orders?

How do I shop by brand?

How do I find my order history?

How do I check when an item will be back in stock?

How do I request a quote on non stocked part?