Question 1

What areas do Wessex Fluid Power cover?

Accepted Answer

We support businesses across Hampshire, Dorset, East/West Sussex, Somerset, Wiltshire, Surrey and the wider South of England. However, we also supply nationwide with next-day delivery using our carrier partner services.

Question 2

Can I open a trade account?

Accepted Answer

Our trade accounts offer exclusive discounts and flexible payment terms. Click Here for our application form. This needs to be returned to accounts@wfpuk.co.uk for verification.

Question 3

Do you offer same-day or next-day delivery

Accepted Answer

Yes, we offer same-day local delivery and next-day delivery nationwide, subject to stock availability and order times.

Question 4

Do you supply consignment stock or Vendor Managed Inventory (VMI)?

Accepted Answer

Yes, we provide both consignment stock and VMI services to help maintenance and engineering teams reduce downtime and improve efficiency.

Question 5

Do you offer hydraulic hose assemblies?

Accepted Answer

Yes, we can make hydraulic hose assemblies to order or at our trade counter. We request that you try to inform us in advance of your arrival so we can check stock availability.

Question 6

Can you support maintenance and facilities teams with consumables?

Accepted Answer

Yes, alongside hydraulic and pneumatic components, we supply fasteners and fixings, workshop tools, lubricants and oils, cleaning products, spill kits, and electrical accessories.

Question 7

What are common hydraulic system issues?

Accepted Answer

The most common issue with a hydraulic system is that the hydraulic fluid becomes contaminated by air or water, leading to faults within individual components or the system as a whole.

Other issues include fluid levels getting low in the system and needing to be replaced, and temperature problems causing the system to be too hot or too cold. This can lead to severe issues over time, such as leaks or oxidisation of the hydraulic fluid from high temperatures.

Question 8

How do I log in to the new website?

Accepted Answer

Are you logging in for the first time?

When you first log in to the new site:

✅ You can use your existing email and password to access your account.

🔄 If your current username is not an email address, you’ll be asked to provide a valid email address and password upon your first login. This helps us enhance security and your experience moving forward.

📧 Your new username must be a valid email address. (Please note - if you currently share login details with another person this is not recommended, and for security purposes and we suggest each user has their own)

What you need to do:

Visit the login page
Log in using your current details - Add a valid email address if prompted - We will use your provided email address to validate your account and if successful, you will be logged in
You may also be prompted to change your password if it does not meet our new security requirements

Please ensure you use the email address associated with your Flowtech account

Quick Tip! - If you have forgotten your password and have it saved on the current Flowtech website, you can click on the 'eye' icon in the password box to reveal your existing password and copy and paste it into the new one. Please do NOT reset your password on the old website as this will not work on the new website.

Are you a returning customer?

Go to the login page and enter the email address and password that you used to register your account.

Question 9

What can I do if I've forgotten my password?

Accepted Answer

Forgotten your password?

If you have forgotten your password you can reset it yourself via the following steps:

Then enter your email address. You will be sent an email that will enable you to change your password
Log in using your new password

Question 10

How do I register for an account online?

Accepted Answer

Never had a Flowtech website account before?

You can register for a website account via the login/register page. Click register and fill out the form, it will only take you a matter of minutes!
You will then recieve a verification email via the email address you submitted.
Open the email and click on the verification link.
You will be taken to a verification success page - You will then be able to use your account and enjoy all that Flowtech has to offer.

Have an existing Flowtech account but no website account?

If you have an existing Flowtech account and would like to link your website account to it, you can do this by:

Go to login/register and click Register
There will be a field for "Flowtech Account Number". Enter this and your account will be linked

Question 11

How do I request a credit account?

Accepted Answer

Want to request a credit account as you register a new account?

You can request a credit account upon the completion of your account registration.

Go to login/register and click register. Then fill out the form - Note: You need to sign up with your company name
Once you have verified your account you will be given the option to finish your account creation in the My Account page
Here you will need to select New Company and fill out all relevant company information.
At the bottom on this page you will be able to select account type. Select Credit Account

Already have an account but want to request credit?

If you have an existing website account with us you can request credit via the My Account page.

Go to My Account
At the bottom of the list you'll see 'Apply for credit account' - click that
Please fill out the relevant details to complete your credit request

Question 12

Hazardous Products

Accepted Answer

Due to restrictions imposed by the Transport of Dangerous Goods Act, select products can be delivered to MAINLAND UK ONLY.

Any product flagged with "Hazardous Product" will need to be removed from your basket or replaced by a non-hazardous alternative if you're wanting it to be delivered outside of mainland UK.

Question 13

How do I report a website issue?

Accepted Answer

To report a website related issue you can fill out the form on the right hand side of the screen or fill out the form via the Contact Us page.

Question 14

How do I track my order?

Accepted Answer

To track your order, you will need to login to your account. Then go to My Account. Then go to Order History where you will be able to see your orders and tracking information.

Question 15

Can I change my delivery address?

Accepted Answer

To change your delivery address or add a new one please login to your account and go to My Account. Then go to the Delivery Addresses section. Here you can remove/add new addresses and save them for later use.

FAQs

Please use our contact form if you require any help finding the correct product for your specification or you have any questions about our products.